All Your Questions, Lovingly Answered
Everything you need to know about working with Lovestoned
We know planning a wedding or special event comes with a million decisions – and just as many questions. So we’ve pulled together the answers to the ones we’re asked most often. From styling and hire options to logistics and little details, you’ll find everything you need to feel confident in choosing Lovestoned for your big day. If there’s anything else on your mind, we’re just an email away.
Do you offer both hire and styling?
Yes! We offer styling, hire, or a combination of both. Whether you’re after a few statement pieces or full event setup, we can tailor a package to suit your needs.
Can I hire items without booking your styling services?
Absolutely. Our hire collection is available as a standalone service. Simply browse our catalogue, place them into a quote and submit to us and we shall get back to you as soon as we can.
Where are you based and do you travel for styling services?
How do I secure my date for your styling services?
To secure your booking, we’ll need a signed agreement and deposit this can only happen once a quote has been received and you have given the go ahead — then your date and items are locked in. We recommend getting in touch as early as possible to avoid disappointment, as we do book out well in advance.
Please note:
- 2025 – We are fully booked for styling and florals.
- 2026 – We are taking on just 6 weddings for styling or floral bookings in prime wedding season ( Feb, Mar, Apr, Sep, Oct, Dec)
DIY hire will continue to be available, so feel free to reach out with your enquiries all year around – again there are no holds on items, once you receive a quote its only valid for 2 weeks and we do not follow you up. due to being a boutique brand with one off pieces items do book out in advance. You can of course add more items on at a later date. However all finally payments and cut offs for bookings are 1 month before the event takes place.
Do you offer custom styling concepts?
Yes! Our styling service is completely tailored to your vision. We work closely with you to create mood boards, colour palettes, and concepts that reflect your unique style and event.
Can I make changes after booking my DIY Hire?
We understand plans evolve! You can add on decor as many times as you wish, when removing decor you can make up to 1 change to your booking once in an invoice form, there will be a fee charged after this to compensate for the loss of decor that has been on hold for you and not available for other clients to book.
Do you have a minimum spend?
Yes, our minimum spend of $50 for DIY HIRES. For styling/ Florals this varies depending on the service and location. Please get in touch and we’ll confirm what applies to your event.
Can I hire décor without booking styling or florals?
Yes! Our full DIY hire service is perfect if you’re planning your own styling but still want that Lovestoned look. It’s a great option for couples working within a budget or who already have a clear vision and just need the finishing touches.
How do I request a quote for DIY hire?
We’ve recently changed this process to bring our catalogue online! To request a quote, browse our online catalogue and compile a list of the items you’d like to hire along with the quantities. You can view your quote in the top right hand corner.
When you are ready to request a quote complete the form including your event date, year, venue, and best contact number. We’ll check availability and get back to you with a quote and next steps.
Is there a cleaning or handling fee?
Yes, all DIY hires include a cleaning fee ( this is based on what is being booked) /& all bookings incur a $60 handling fee. The final amount will depend on the size of your booking and will be confirmed when we prepare your quote.
Is a bond required for DIY hire?
A bond of $250 + GST is required for all hires. This will be returned after your items are brought back in good condition with no losses or damage. GST on the bond amount is also refunded.
When do I need to book by for DIY hire?
DIY hire bookings must be finalised at least 1 month before your event. We’ll always do our best to help with last-minute requests, but rush fees will apply:
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$60 for smaller bookings
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$150 for larger bookings
Are there any dates you’re closed for DIY hire?
Yes — we’re closed for all DIY hire from 26 July to 22 September 2025. If your event falls within these dates, unfortunately we won’t be able to take any DIY hire bookings. And we close 15th Dec till 19th Jan each year and all public holidays.
Do you offer delivery or postage of hire items?
We no longer offer postal shipping of décor items. All items must be collected and returned in person from our premises in Jannali, NSW 2226.
We offer delivery on bookings of the decor coming to the value of $1000 or more – this does not include a bond/ gst or the delivery fees.
Please note this is based on availability of our delivery driver for your date if they are not already booked on a job, as they are a third party supplier. Delivery will only be offered within a 1.5hr radius from our location of Jannali.
When can I collect and return my hire items?
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Collections: Thursdays between 12pm – 5pm
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Returns: Mondays between 9am – 12pm
We offer a 2-hour grace period for Monday returns. After this, late fees may apply unless prior arrangements have been made.
If you need to collect or return items on a different day, let us know — we’re happy to be flexible where possible.
Does the person collecting need to be the one who made the booking?
Not at all! You’re welcome to nominate a friend, family member, or coordinator to collect and return your items. This can be confirmed closer to your event.
